FAQ

Frequently Asked Questions

1. What is Belle Lumiere?

Belle Lumiere is an online store created to offer elegant, stylish, and carefully selected products for our customers.

2. How can I place an order?

You can place an order directly through our website by selecting your product, adding it to cart, and completing checkout.

3. What payment methods do you accept?

We accept the payment methods shown at checkout. These may include:

  • Cash on Delivery
  • Bank transfer
  • Card payment
  • Other available payment options (i.e: easypaisa, jazzcash)

4. How long does delivery take?

Delivery usually takes [3–7 business days], depending on your location and courier service.

5. How much is shipping?

Shipping charges are shown at checkout before you confirm your order.

6. Can I return an item?

Yes, returns may be accepted within [7 days] if the item is unused, undamaged, and in its original packaging.

Please read our Return & Refund Policy for full details.

7. What if I receive a damaged or wrong item?

Please contact us within 24–48 hours of delivery with your order number and clear photos/videos of the item.

We will review your case and guide you.

8. How can I contact Belle Lumiere?

You can contact us through:

Email: [bellelumiere.pk@gmail.com]
WhatsApp: [+923015656372]
Instagram: [bellelumiere.glow]
Facebook: [Belle Lumiere]

9. Do you offer discounts?

We may offer launch discounts and special promotions from time to time. Follow us on Instagram and Facebook for updates.

10. Is my payment information safe?

Yes. Payments are processed securely through Shopify and trusted payment providers. We do not store your full card details.